Order Cancellation & Returns

Shop with peace of mind! We are so confident you would love our products, that our return policy lasts for 30 days. It’s our joy and success to include satisfaction in each delivery! Return your product within 30 days after you received your item and we would be happy to offer you a refund.

For your return to be eligible, the following conditions must be met:

(1) Item must be unused and in the same condition that you received it in, with tags intact.

(2) Item must be in the original packaging. Item with stains, folded cards, broken seals/plastic foiling will not be accepted.

(3) To complete your return, we require a receipt or proof of purchase. You can take a picture of any proof of purchase, and send it to us via email at [email protected] Our team will review it and will notify you immediately as soon as we have confirmed your order details.

(4) The Item you received is proven faulty or not the same as you ordered. Orders are validated several times for accuracy from your shipping address to the product’s specific variation.

Orderd the wrong item and need an exchange?

Sorry, BusyCamel.com as of this moment do not offer exchanges, only refunds! So please review your order before checkout. However, if after investigating the situation and we have identified that this is an error of the shipping warehouse, we will sort everything out for you with no extra charge!

Rest assured that your request will be processed properly and that your item will be approved for return given all conditions are met.

However, please note that if the condition of the product shipped back to us is not in acceptable condition, we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.

DO NOT send your parcel back to the manufacturer.

Please contact us for all product return arrangements: [email protected]

Please note that buyers will have to bear all costs of returns to our merchants in collaboration, with a proper tracking number for the parcel. We shall not be responsible on any parcel missing en-route to us if there is no tracking available for the parcel.

Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling. Items in good condition, or delivered correctly are also not allowed for return or refund.

Order Cancellation is not valid under the given conditions below:

(1) Buyer’s Remorse or 24 hours have passed after placing the order.

(2) A tracking number has already been received, whether via email, sms, or chat.

(3) Package is already in transit or have already been delivered before the cancellation request.

(4) Long transit times or delays due to known uncontrollable situations or events that largely impact courier services and logistics.

Please contact [email protected] for a resolution, we are always glad to make adjustments and use available resources to fix issues.

Purchase Protection Program

Purchase Protection covers all eligible purchases where our payment solution partner PayPal is used, as well as payments made through their website. This Purchase Protection Program helps our customers and our shop have the peace of mind in every order. Review full description and policy here.

For other order return inquiries, please send an email to [email protected] or contact us here.